Cancellation & Refund Policy

Last Updated: 2026

At The Goan Spoon, meals are prepared fresh in small batches. Due to the nature of food preparation, the following cancellation and refund policy applies.

1. Order Cancellation

Customers may cancel a regular order within 5 minutes of placing the order. Once food preparation has started, cancellation will not be possible.

For Daily Meal Pass / Subscription Orders, the following cancellation rules apply:

• Next Day Lunch Orders: Cancellation or changes must be requested before 11:59 PM on the previous day.
• Same Day Dinner Orders: Cancellation or changes must be requested before 5:00 PM on the same day.

Requests received after the above cut-off times may not be accepted as meal preparation and planning would already be in process.

2. Refund Policy

Refunds may be issued only in the following cases:

• Payment was deducted but the order was not confirmed.
• The order could not be fulfilled by The Goan Spoon.
• Delivery could not be completed due to operational issues.

Approved refunds will be processed within 5–7 working days to the original payment method.

3. Daily Meal Subscription Policy

The Goan Spoon offers weekly and monthly meal subscription plans for regular home-style meals.

• Subscription meals are freshly prepared daily.
• Meals must be consumed within the active subscription period.
• Unused meals cannot be carried forward to the next subscription cycle.
• No refund will be provided after subscription expiry.

4. Subscription Expiry Notification

Customers will receive a reminder notification through WhatsApp approximately 2 days before the subscription expiry date to help them utilize remaining meals before expiry.

5. Non-Refundable Situations

• Order cancelled after food preparation has started.
• Incorrect delivery address provided by the customer.
• Customer unavailable during delivery.
• Unused subscription meals after expiry.

6. Food Quality Concerns

If there is any issue with food quality, customers must report it within 2 hours of delivery with order details. We will review the concern and provide an appropriate resolution.

7. Contact Us

The Goan Spoon
G-40, Sector-3, Airoli
Navi Mumbai – 400708
Phone: 8090701900
Website: www.thegoanspoon.in